Disabilities and Assistance

Wheelchair Accessible Coaches

Customers with Disabilities:

King Ward Coach Lines is committed to providing safe and convinient travel for our customers with disabilities.  We will provide assistance boarding and de-boarding buses as well as baggage handling at the beginning, during any rest stops (if requested), and at your destination.

Guidelines for our Wheelchair Lift Equipped Coaches:

1. Please contact our office at 413-593-3939 at least 48 hours prior to your trip to provide us with information about your specific assistance needs.  This notice will help us minimize and delays or interruptions in your trip.  If less than 48 hours notice is given, we will still make every reasonable effort to accomodate your needs, but trip delays may result.

2. When using one of our wheelchair lift equipped buses, the combined weight of the customer and wheelchair cannot exceed 800 pounds.  The wheelchair can not be more than 30 inches wide or 48 inches long.  At this time we can not accept powered "scooter" mobility devices.

Preferred Seating for Customers with Disabilities:

Is available in the first row directly behind the driver.  To minimize disruption of other passengers, please call our office at 413-593-3939 in advance of your trip so that we may mark your seat "reserved".  If you do not call in advance, and the preferred seating rows are occupied when you board the coach, the driver may ask the seated customer(s) to move, but if said customer refuses to move then cannot be forced.  You may then sit in the next available seat closest to the front of the coach.

Service Animals:

At King Ward Coach Lines, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. King Ward Coach Lines reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and/or King Ward Coach Lines personnel.

Portable Oxygen & Breathing Devices:

Portable oxygen and respirators may accompany you the bus. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Customer Rights:

In accordance with federal regulations we do not require proof of disability.

Upon request to King Ward Coach Lines personnel, assistance will be provided to you for reasonable requests. We are committed to protecting your rights. If you would like to speak to someone about your needs or rights as a King Ward customer, please call us at 413-593-3939.

If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement.

Please include as much information as possible about your travel itinerary, and a detailed description of the incident, including: the bus number (if known), date, time and location, as well as the names(s) and/or description(s) of any King Ward Coach Lines' personnel you believe did not provide you appropriate assistance.

Privacy:

Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, meal and rest stops and your final destination. Other transportation carriers involved in your trip will receive this information as well.

Complaints:

 

King Ward Coach Lines

70 Justin Drive

Chicopee, MA 01022

413-593-3939 or email:

info@kingward.com