"Dear Mr. King,
I am an Art teacher and Art department chair at Longmeadow High School. Last Friday, our department took 50 Art students on a King Ward bus to Tufts to see the Scholastic Art Awards
Exhibition. Jose was our driver and I had to write to rave about him and to thank you for running such a good operation that clearly values customers.
We've taken this same trip for years. The show has moved in recent years--from EF Tours in Cambridge to BU to Boston Public Schools headquarters. This year it was Tufts. We always try combine the show with a quick stop at Quincy Market for lunch. The HS kids LOVE this stop. They load up on food, do a little shopping, have a little freedom. Well this year I messed up the bus request and never requested the stop at Quincy Market on my form. Poor Jose had to first battle ridiculous traffic and THEN I sprung on him our additional stop to Quincy market that he didn't know about. I'm sure he was surprised--I was upset w myself and worried that I'd messed up the whole day. But Jose was very kind. He coolly reassured me that it would be fine. He called the office and you accomodated me. I can't tell you how much I appreciated his demeanor and your cooperation. A disaster turned into a small hiccup. Jose was so nice and supportive--I so appreciated him. And he got us where we needed to go and was so polite. I was so grateful.
Thank you for having such good drivers like Jose. Please let him know I complemented him. He was fantastic. And thank you for your customer service and your support. Your less-than-perfect customers really appreciate you!!!"
"Just a brief note to say that it was a pleasure and worry-free experience working with your company. Your drivers were always there ahead of schedule, great comfortable coaches and a wheelchair lift that never failed us.
After the experience, I had with (another bus company) in Boston, which was trying at best, put fear for the remainder of the tour. Not sure when our next venture to your neck of the woods may be, but for sure we will plan on using your services.
"Many thanks for the excellent service supplied by your company and drivers for the recent Minnechaug Regional High School band & strings trip to Washington D.C. We were fortunate to have an excellent travel excort from Pathfinders Travel, Inc. out of Holland, MI who agreed with me in complimenting the professionalism and flexibility of your drivers Tom Houle, Nuno Ferriera, and Ken Bramlett. Although we experienced issues from the charging docks on Tom's bus to an air conditioning issue on Nuno's bus, it was all about how the company and drivers handled these situations to make the impact on our tour minimal. We are scheduled to travel out of state again in 2019 which I hop will be a collaborative effort between our program and your company.
- Margaret R., Minnechaug Regional High School
"The trip was great, and I was going to email you and say that Elena, our driver was fantastic. We will definitely request her services again".
"Just a quick message to thank you for a great trip to Charlestown on June 7. We appreciate the fine service provided by your drivers".
- Catherine M., Grade 5 Teacher
"Nathan did a great job on our trip. We will definitely request him for another trip".
- Heather, The Travel Group Inc.
"Thank you so much. I was going to email you to tell you how much we appreciated the professionalism and skill of your drivers!! We had a long trip and their knowledge of the city, the route, and their obvious ability to drive in the city was amazing.
I don't believe that I will ever bother getting quotes from other bus companies in the future and I don't imagine the other teachers on the trip will either".
- Jennifer B.